Austin Heating And Air

PRIVACY POLICY

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Locally Owned & Operated
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Service All Major Brands

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Privacy Policy

At Grande Air Solutions, accessible from grandeairsolutions.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected, recorded, and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Grande Air Solutions. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for our service, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, Operate, and Maintain our Website
  • Improve, Personalize, and Expand our Website
  • Understand and Analyze How you Use our Website
  • Develop New Products, Services, Features, and Functionality
  • Communicate with You, Either Directly or Through One of Our Partners, Including for Customer Service, to Provide you with Updates and Other Information Relating to the Website, and for Marketing and Promotional Purposes
  • Send you Emails
  • Find and Prevent Fraud

Log Files

Grande Air Solutions follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Grande Air Solutions.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Grande Air Solutions, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Grande Air Solutions has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Grande Air Solutions’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The Right To Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The Right To Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The Right To Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The Right To Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right To Object To Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right To Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Grande Air Solutions does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Eddie
2023-10-04
From the get go, Kassidy was excellent in scheduling options and even managed to snag me an earlier time slot than previous discussed. She took the time to reach out and confirm. A major shout out to Jamie and Carlo—talk about pros. They were excellent on providing education and explaining the why behind my duct issues. This was the initial inspection and I’ll make sure to leave details once the work is completed.
Jose Carlos Rodriguez
2023-09-25
Awesome
Eric Corum
2023-09-25
Very professional, great communicators, and very thorough.
Agustin Hernandez
2023-09-21
Todo muy profesional desde que hablé para pedir información la Srita que me atendió muy amable y el técnico que vino a mi casa también muy amable y profesional resolvió todas mis dudas 100% recomendable
Cindi Taylor
2023-09-14
What an amazing team of people! I came home from vacation and my house was hot. It was hot outside- Austin in the summer hot. I spoke with Petra and she was able to get a technician out within a couple of hours. That in itself is quite a feat given it was after 1:30pm. Jaime Ortega was dispatched and came to check the system. This guy has great customer service skills! He is a is very respectful, polite, communicate well, explains what is going on and is very thorough. He was joined by Carlos, who is also very polite, considerate and knowledgeable. These guys make a really great team. I was told there were several problems and I explained I had been trying to deal with one side of my house not working properly and the other side never getting cool in the summer and warm in the winter. My electric bills over the last 2 months were unsustainable. They went into the attic and traced down all the ductwork, discovered some of it had been installed incorrectly and they formulated a solution. It was also decided by me to replace the entire AC system. By the time this was decided, it was well after 6:30pm. I asked when we would be able to get this to happen and they said - tomorrow! They showed up on time and regretably I did not get the 3rd team member's name- and he deserves a shout out too. They worked for more than 8 hours in that horrible heat- got the system installed and everything cleaned up, packed up, and left the space better than they found it. I really appreciate skilled professionals that respect someone's home and who take the time to talk with me and let me know what is going on, what they are finding and how to take care of my investment. I have chosen for several years to be part of their maintenance membership plan and I have never been disappointed- even when I have an unexpected event - like a system failure while on vacation. I have had the privilege of meeting one of the owners, talking with the administrative staff, and 3 technicians that are really awesome people. These guys care about the quality of work they perform and they work to keep their customers happy. No wonder they have such great reviews! I am very happy with the service I received, the way I was treated and the value they bring to their industry. Keep up the good work! I will certainly tell everyone I know to call you when they need help. Perfect name too- GRANDE AIR SOLUTIONS!!!
Lourdes Alonso
2023-09-09
A/C stopped working on a Friday night and Isael came out within the hour and got it working. He was really knowledgeable and showed us other areas to keep an eye on. He stayed long enough to make sure the system was lowering the temperature in the house.
Sascha Rips
2023-09-09
Our A/C went out late in the day on a Friday. Grande Air was able to get us in Friday evening and got our A/C up and running in just a short time. Prices were also very reasonable even though it was a weekend evening. We will definitely use them again for future A/C needs.
Kiersten Legge
2023-09-07
Jaime was AWESOME!!! Professional and let us know each step he was taking in diagnosis and repair. Love Grande!!!!!

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