Austin Heating And Air

How To Hire An Air Conditioner Contractor During A Global Pandemic

hire hvac contractor in austin

We have to confess something: That is a blog post title we could have never anticipated. But COVID-19 has certainly turned the world upside down, hasn’t it?

We realize this is temporary: the stay-home orders, the daily press conferences, the teleconferencing, and social distancing. Eventually, the virus will be under control and we won’t have to second-guess if we really need to run to the store. But the financial and social effects will linger for… well… for who knows how long. If you’re like us, it’s the uncertainty that’s most troubling. How much longer will this “new normal” last?

Still, one of the weirdest parts of all of this is how much actually hasn’t changed. Our family still expects breakfast. Our neighbors’ dogs are still annoying. And we still have some of the day-to-day “stuff” of homeownership to deal with—like our HVAC system.

Given that we’re supposed to be avoiding any unnecessary social contact for the next several weeks, we want you to be prepared if your HVAC system starts misbehaving and you need someone to help right away.

Questions To Consider When Hiring An Austin HVAC Contractor During The Coronavirus Pandemic

If you find yourself needing an Austin HVAC contractor during COVID-19, ask these four questions before you decide whom to hire.

1. What Specific Ways Are They Preventing The Spread Of COVID-19?

Every HVAC contractor should be able to give you specifics about how they’ve stepped up their sanitation efforts. When you call around, don’t be shy about asking for all the nitty gritty details, including questions like:

  • Are your technicians healthy? How do you know?
  • In the past two weeks, has anyone on your team tested positive for COVID-19 or been in close contact with anyone who has?
  • What measures are you taking to keep your equipment and supplies clean?
  • Are your technicians expected to wear gloves, eye protection, and/or masks?
  • When your technician arrives at my home, what exactly will they do to keep my family safe?
  • Is it OK for me to ask the technician to wash their hands before and after touching anything in my home?
  • Can I pay you without having to use your technician’s mobile device?

2. Is The HVAC Shop Licensed?

Many homeowners have reduced income as a result of COVID-19, which means they’re looking for ways to save money. If that’s you, please don’t try to cut costs by hiring an unlicensed HVAC contractor.

The truth is, unlicensed home services companies rarely do a job right the first time. If you hire one and they botch it, you’ll have to bring them back out or you’ll have to hire someone else to fix their work. Either way, you’ll be wasting time and/or money—and you’re increasing your risk of being exposed to coronavirus.

3. Are They Reputable?

The best way to determine if an HVAC contractor does good, honest work is to check their reviews on Facebook and Google. If they had poor reviews (or no reviews) before COVID-19, it’s not likely that they’ll take care of you in the middle of a global pandemic. If, on the other hand, you see evidence that they’ve treated customers well in the past, it’s reasonable to assume they’ll continue to do so now.

4. Are They Good Neighbors?

If you can find an HVAC company that’s given back to our community—whether it’s us or someone else—please “reward” them by hiring them. Like you, many home services companies have been hard-hit by this pandemic, but we’re nevertheless still committed to serving our company the best we can.

We’ll Treat You Like A Family Member

We’re all crossing our fingers that your major home systems behave until the coronavirus threat passes. But if you need an Austin HVAC contractor in the meantime—please know we’re ready to serve you. Our team is healthy, we’re staying on top of the CDC recommendations, and we’ll get the job done right the first time.

We’re wishing you and your family well in this tough season!

Eddie
2023-10-04
From the get go, Kassidy was excellent in scheduling options and even managed to snag me an earlier time slot than previous discussed. She took the time to reach out and confirm. A major shout out to Jamie and Carlo—talk about pros. They were excellent on providing education and explaining the why behind my duct issues. This was the initial inspection and I’ll make sure to leave details once the work is completed.
Jose Carlos Rodriguez
2023-09-25
Awesome
Eric Corum
2023-09-25
Very professional, great communicators, and very thorough.
Agustin Hernandez
2023-09-21
Todo muy profesional desde que hablé para pedir información la Srita que me atendió muy amable y el técnico que vino a mi casa también muy amable y profesional resolvió todas mis dudas 100% recomendable
Cindi Taylor
2023-09-14
What an amazing team of people! I came home from vacation and my house was hot. It was hot outside- Austin in the summer hot. I spoke with Petra and she was able to get a technician out within a couple of hours. That in itself is quite a feat given it was after 1:30pm. Jaime Ortega was dispatched and came to check the system. This guy has great customer service skills! He is a is very respectful, polite, communicate well, explains what is going on and is very thorough. He was joined by Carlos, who is also very polite, considerate and knowledgeable. These guys make a really great team. I was told there were several problems and I explained I had been trying to deal with one side of my house not working properly and the other side never getting cool in the summer and warm in the winter. My electric bills over the last 2 months were unsustainable. They went into the attic and traced down all the ductwork, discovered some of it had been installed incorrectly and they formulated a solution. It was also decided by me to replace the entire AC system. By the time this was decided, it was well after 6:30pm. I asked when we would be able to get this to happen and they said - tomorrow! They showed up on time and regretably I did not get the 3rd team member's name- and he deserves a shout out too. They worked for more than 8 hours in that horrible heat- got the system installed and everything cleaned up, packed up, and left the space better than they found it. I really appreciate skilled professionals that respect someone's home and who take the time to talk with me and let me know what is going on, what they are finding and how to take care of my investment. I have chosen for several years to be part of their maintenance membership plan and I have never been disappointed- even when I have an unexpected event - like a system failure while on vacation. I have had the privilege of meeting one of the owners, talking with the administrative staff, and 3 technicians that are really awesome people. These guys care about the quality of work they perform and they work to keep their customers happy. No wonder they have such great reviews! I am very happy with the service I received, the way I was treated and the value they bring to their industry. Keep up the good work! I will certainly tell everyone I know to call you when they need help. Perfect name too- GRANDE AIR SOLUTIONS!!!
Lourdes Alonso
2023-09-09
A/C stopped working on a Friday night and Isael came out within the hour and got it working. He was really knowledgeable and showed us other areas to keep an eye on. He stayed long enough to make sure the system was lowering the temperature in the house.
Sascha Rips
2023-09-09
Our A/C went out late in the day on a Friday. Grande Air was able to get us in Friday evening and got our A/C up and running in just a short time. Prices were also very reasonable even though it was a weekend evening. We will definitely use them again for future A/C needs.
Kiersten Legge
2023-09-07
Jaime was AWESOME!!! Professional and let us know each step he was taking in diagnosis and repair. Love Grande!!!!!

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